If you have a conflict with someone and it is not being resolved to your satisfaction, mediation may one of the dispute resolution processes that could help.
There are a number of models of mediation but the one that the Conflict Resolution Centre generally uses is the "facilitative " model. The parties are initially interviewed separately by the mediator and then meet together with the mediator who facilitates the mediation.
During the mediation the parties are encouraged to discuss the issues in dispute, identify options and negotiate the details of any agreement.
Providing that the goodwill continues throughout the mediation, the parties generally do come to an agreement at the mediation. However even if they don't reach agreement there is the possibility that the relationship might have been improved as the parties may have a better understanding of each other point of view.
If it matters, it's worth mediating