Mediation helps people resolve disputes and conflict by negotiation in a supportive environment.  It is

• cost effective
  
  
•  informal
  
  
• confidential
  
  
• economical
  
  

A mediator is an independent, neutral person who helps people in conflict to identify the issues in dispute and to work toward a solution.

Mediation can be conducted in various ways-

·         face to face

·         shuttle (parties in separate rooms and the mediator moves back and forth between them)

·         telephone

·         online (using the internet)